Knowledge Manager

Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.

Below are the Knowledge, Skills, Abilities and Tasks identified as being required to perform this work role.

Knowledge of computer networking concepts and protocols, and network security methodologies.
Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
K0003Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
K0004Knowledge of cybersecurity and privacy principles.
K0005Knowledge of cyber threats and vulnerabilities.
K0006Knowledge of specific operational impacts of cybersecurity lapses.
K0013Knowledge of cyber defense and vulnerability assessment tools and their capabilities.
K0094Knowledge of the capabilities and functionality associated with content creation technologies (e.g., wikis, social networking, content management systems, blogs).
K0095Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines).
K0096Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint).
K0146Knowledge of the organization’s core business/mission processes.
K0194Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.
K0195Knowledge of data classification standards and methodologies based on sensitivity and other risk factors.
K0228Knowledge of taxonomy and semantic ontology theory.
K0260Knowledge of Personally Identifiable Information (PII) data security standards.
K0261Knowledge of Payment Card Industry (PCI) data security standards.
K0262Knowledge of Personal Health Information (PHI) data security standards.
K0283Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud).
K0287Knowledge of an organization’s information classification program and procedures for information compromise.
K0315Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.
K0338Knowledge of data mining techniques.
K0420Knowledge of database theory.
S0011Skill in conducting information searches.
S0012Skill in conducting knowledge mapping (e.g., map of knowledge repositories).
S0049Skill in the measuring and reporting of intellectual capital.
S0055Skill in using knowledge management technologies.
A0002Ability to match the appropriate knowledge repository technology for a given application or environment.
T0037Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.
T0060Develop an understanding of the needs and requirements of information end-users.
T0154Monitor and report the usage of knowledge management assets and resources.
T0185Plan and manage the delivery of knowledge management projects.
T0209Provide recommendations on data structures and databases that ensure correct and quality production of reports/management information.
T0339Lead efforts to promote the organization’s use of knowledge management and information sharing.
T0421Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).
T0452Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization¡¯s intellectual capital.
T0524Promote knowledge sharing between information owners/users through an organization¡¯s operational processes and systems.