System Administrator

Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).

Below are the Knowledge, Skills, Abilities and Tasks identified as being required to perform this work role.

Knowledge of computer networking concepts and protocols, and network security methodologies.
Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
K0003Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
K0004Knowledge of cybersecurity and privacy principles.
K0005Knowledge of cyber threats and vulnerabilities.
K0006Knowledge of specific operational impacts of cybersecurity lapses.
K0049Knowledge of information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption).
K0050Knowledge of local area and wide area networking principles and concepts including bandwidth management.
K0053Knowledge of measures or indicators of system performance and availability.
K0064Knowledge of performance tuning tools and techniques.
K0077Knowledge of server and client operating systems.
K0088Knowledge of systems administration concepts.
K0100Knowledge of the enterprise information technology (IT) architecture.
K0103Knowledge of the type and frequency of routine hardware maintenance.
K0104Knowledge of Virtual Private Network (VPN) security.
K0117Knowledge of file system implementations (e.g., New Technology File System [NTFS], File Allocation Table [FAT], File Extension [EXT]).
K0130Knowledge of virtualization technologies and virtual machine development and maintenance.
K0158Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
K0167Knowledge of system administration, network, and operating system hardening techniques.
K0179Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth).
K0260Knowledge of Personally Identifiable Information (PII) data security standards.
K0261Knowledge of Payment Card Industry (PCI) data security standards.
K0262Knowledge of Personal Health Information (PHI) data security standards.
K0274Knowledge of transmission records (e.g., Bluetooth, Radio Frequency Identification (RFID), Infrared Networking (IR), Wireless Fidelity (Wi-Fi). paging, cellular, satellite dishes, Voice over Internet Protocol (VoIP)), and jamming techniques that enable transmission of undesirable information, or prevent installed systems from operating correctly.
K0280Knowledge of systems engineering theories, concepts, and methods.
K0289Knowledge of system/server diagnostic tools and fault identification techniques.
K0318Knowledge of operating system command-line tools.
K0332Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
K0346Knowledge of principles and methods for integrating system components.
S0016Skill in configuring and optimizing software.
S0033Skill in diagnosing connectivity problems.
S0043Skill in maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.).
S0073Skill in using virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.).
S0076Skill in configuring and utilizing software-based computer protection tools (e.g., software firewalls, antivirus software, anti-spyware).
S0111Skill in interfacing with customers.
S0143Skill in conducting system/server planning, management, and maintenance.
S0144Skill in correcting physical and technical problems that impact system/server performance.
S0151Skill in troubleshooting failed system components (i.e., servers)
S0153Skill in identifying and anticipating system/server performance, availability, capacity, or configuration problems.
S0154Skill in installing system and component upgrades. (i.e., servers, appliances, network devices).
S0155Skill in monitoring and optimizing system/server performance.
S0157Skill in recovering failed systems/servers. (e.g., recovery software, failover clusters, replication, etc.).
S0158Skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software).
A0025Ability to accurately define incidents, problems, and events in the trouble ticketing system.
A0027Ability to apply an organization’s goals and objectives to develop and maintain architecture.
A0034Ability to develop, update, and/or maintain standard operating procedures (SOPs).
A0055Ability to operate common network tools (e.g., ping, traceroute, nslookup).
A0062Ability to monitor measures or indicators of system performance and availability.
A0074Ability to collaborate effectively with others.
A0088Ability to function effectively in a dynamic, fast-paced environment.
A0123Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).
A0124Ability to establish and maintain automated security control assessments
T0029Conduct functional and connectivity testing to ensure continuing operability.
T0054Design group policies and access control lists to ensure compatibility with organizational standards, business rules, and needs.
T0063Develop and document systems administration standard operating procedures.
T0136Maintain baseline system security according to organizational policies.
T0144Manage accounts, network rights, and access to systems and equipment.
T0186Plan, execute, and verify data redundancy and system recovery procedures.
T0207Provide ongoing optimization and problem-solving support.
T0418Install, update, and troubleshoot systems/servers.
T0431Check system hardware availability, functionality, integrity, and efficiency.
T0435Conduct periodic system maintenance including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing.
T0458Comply with organization systems administration standard operating procedures.
T0461Implement and enforce local network usage policies and procedures.
T0498Manage system/server resources including performance, capacity, availability, serviceability, and recoverability.
T0501Monitor and maintain system/server configuration.
T0507Oversee installation, implementation, configuration, and support of system components.
T0514Diagnose faulty system/server hardware.
T0515Perform repairs on faulty system/server hardware.
T0531Troubleshoot hardware/software interface and interoperability problems.